Reliable IT Support. Whenever You Need It
Keeping your business running with responsive technical support, proactive maintenance, and expert guidance.Whether you need assistance with Odoo ERP, custom software, integrations, websites, or IT infrastructure, our experienced support team is ready to help.
Our Support Services
Technical Assistance
Quick diagnosis and resolution of software and infrastructure issues.
Remote Support
Secure remote troubleshooting to resolve issues without waiting for onsite visits.
Preventive Maintenance
Regular monitoring, updates, backups, and health checks to minimize downtime.
Software Updates
Odoo Version Upgrades
Module Updates
Security Patches
Database Maintenance
User Training
Help your employees get the most from your systems through guided training sessions.
Support Process
1. Submit Request
Raise a support ticket via email, phone, or online form.
2. Issue Assessment
Our engineers analyze and prioritize your request.
3. Resolution
Remote or onsite troubleshooting by experienced consultants.
4. Testing & Confirmation
We verify the solution and ensure everything is working correctly.
5. Follow-up
Recommendations and preventive actions are shared.
Support Coverage
Business Hours Support : Monday – Saturday
Extended Support
Available for subscribed customers only.
Remote & Onsite Support
Available across UAE and remotely worldwide.
Why Choose ERASOL Support?
Experienced ERP Consultants
Certified Technical Experts
Fast Response Time
Remote & Onsite Support
Secure Remote Access
Preventive Maintenance
Long-Term Technology Partnership
Transparent Communication
Frequently Asked Questions
Do you provide remote support?
Yes. Most issues are resolved quickly through secure remote access.
Do you support customized Odoo systems?
Absolutely. We support both standard and customized Odoo implementations.
Can you maintain software developed by another vendor?
Yes. Our team can assess, maintain, and enhance existing applications.
Do you provide Annual Maintenance Contracts (AMC)?
Yes. Flexible AMC packages are available for ERP systems, custom software, websites, and IT infrastructure.
Can you provide emergency support?
Yes. Priority support is available for customers with active support agreements.
Need Technical Assistance?
Whether it's a critical issue, system enhancement, or routine maintenance, our specialists are here to help keep your business running smoothly.